Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Aikram platform provided by ClickZain Digital Solutions. By creating an account or using the service, you agree to be bound by these Terms. If you are agreeing on behalf of a company, you confirm you have authority to bind that company.

1. The service

Aikram is a software-as-a-service platform providing messaging automation, chatbots, AI agents, voice agents, appointment booking, ticketing, commerce and payment collection capabilities.

We provide the platform. We do not provide the underlying messaging network, and delivery of messages depends on third-party messaging platforms whose rules, pricing and availability are outside our control.

2. Your account

• You must provide accurate, current and complete information when registering.
• You are responsible for keeping your login credentials confidential and for all activity under your account.
• You must notify us immediately of any unauthorised use.
• You must be at least 18 years old and legally capable of entering into a contract.
• One account may not be shared between unrelated businesses without our written agreement.

3. Fees and payment

• Subscription fees are billed in advance, monthly or annually, as selected at signup.
• Messaging charges levied by the underlying messaging platform are charged separately, in addition to your subscription.
• All fees are exclusive of GST and other applicable taxes, which are added at the prevailing rate.
• Prices may change with at least 30 days' written notice. Changes never apply to a period you have already paid for.
• If payment fails, we may suspend your account after reasonable notice. Data is retained for 90 days from suspension.
• Wallet or prepaid message credits are non-transferable between accounts unless we permit it in writing.

4. Your responsibilities

You are solely responsible for:

• Consent — obtaining valid, documented opt-in from every person you message through the platform.
• Content — everything you send, including its accuracy, legality and compliance with advertising rules.
• Compliance — following all applicable laws and the policies of the messaging platforms you use.
• Your customers' data — having a lawful basis to collect, upload and process it.
• Your own privacy notice — telling your customers how you use their data.

Detailed restrictions are set out in our Acceptable Use Policy, which forms part of these Terms.

5. Third-party platforms

The service depends on third-party messaging platforms and payment gateways. You agree that:

• Their terms and policies apply to you directly, alongside ours.
• They may change their rules, pricing, features or approval criteria at any time.
• They may restrict, suspend or terminate your number or account for reasons outside our control.
• We are not liable for their acts, omissions, outages or decisions.

We will always help you resolve such issues, but we cannot guarantee an outcome.

6. Intellectual property

We own all rights in the Aikram platform, including its software, design, documentation and trademarks. You receive a limited, non-exclusive, non-transferable right to use the service during your subscription.

You own your content — your contacts, messages, catalogues, media and configurations. You grant us only the licence necessary to host, process and transmit that content in order to provide the service.

You may not copy, reverse engineer, resell or white-label the platform except under a written partnership agreement with us.

7. Service availability

We aim for high availability and publish our commitments in the Service Level Agreement. Planned maintenance is notified in advance wherever practical. We are not responsible for downtime caused by your own systems, your internet connection, third-party platforms, or events beyond our reasonable control.

8. Suspension and termination

By you: you may cancel at any time from your account or by writing to us. Cancellation takes effect at the end of the current billing period.

By us: we may suspend or terminate your account if you breach these Terms or the Acceptable Use Policy, if payment remains overdue after notice, if your use creates legal risk or harms other users, or if we are required to do so by a messaging platform or authority.

Where circumstances allow, we will give notice and an opportunity to fix the problem. For serious breaches — such as illegal activity or conduct that endangers our infrastructure — suspension may be immediate.

On termination you may export your data for 30 days, after which it is deleted per our retention schedule.

9. Disclaimers

The service is provided "as is". To the maximum extent permitted by law, we disclaim all implied warranties, including fitness for a particular purpose and uninterrupted operation.

We do not warrant that AI-generated responses will always be accurate. You are responsible for reviewing and configuring your automations, and for any business decision taken on their output.

10. Limitation of liability

To the maximum extent permitted by law:

• Neither party is liable for indirect, incidental, special or consequential loss, including loss of profits, revenue, goodwill or data.
• Our total aggregate liability arising out of or relating to the service is limited to the subscription fees you actually paid us in the three months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including for fraud or wilful misconduct.

11. Indemnity

You agree to indemnify and hold us harmless against claims, damages and reasonable costs arising from your content, your use of the service, your breach of these Terms, or your violation of any law or third-party right — including claims brought by people you messaged without valid consent.

12. Governing law and disputes

These Terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts having jurisdiction over our registered office.

Before commencing proceedings, both parties agree to attempt resolution in good faith by writing to the other with details of the dispute and allowing 30 days for a response.

13. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified at least 30 days in advance by email or in-product notice. Continued use after the effective date constitutes acceptance. If you do not accept the changes, you may cancel before they take effect.

Contact

If anything on this page is unclear, or you wish to exercise a right described here, write to us:

ClickZain Digital Solutions
Email: clickzaindigitalsolutions@gmail.com
Product: Aikram · Contact page