Refund & Cancellation Policy

We want you to be satisfied with Aikram. This policy explains clearly when a refund is available, when it is not, and how cancellation works. It is written to be fair to both sides.

1. Free demo before you pay

We strongly encourage every prospective customer to take a free demo before subscribing. It is the best way to confirm that the platform fits your requirement. Booking one costs nothing and carries no obligation.

2. Subscription refunds

Situation	Refund
Cancellation within 7 days of first payment, with less than 1,000 messages sent	Full refund of the subscription fee
Cancellation after 7 days, monthly plan	No refund; service continues to the end of the paid period
Cancellation of an annual plan after 7 days	Pro-rata refund of complete unused months, less any discount already availed
Duplicate or double payment	Full refund of the duplicate amount
Verified extended outage attributable to us	Service credit as set out in the SLA
Account terminated for breach of our policies	No refund

3. Message credits and wallet balance

Message credits are purchased from us and paid onward to the messaging platform. Once messages have been sent, those charges cannot be reversed.

• Unused credits — refundable within 30 days of purchase, less any transaction fees already incurred.
• Consumed credits — non-refundable, including messages that failed due to invalid numbers, blocks or opt-outs on the recipient side.
• Credits on a closed account — refundable on request within 30 days of closure.

4. What is never refundable

• Charges levied by the messaging platform for conversations that were actually delivered.
• Custom development, flow-building or migration services that have already been performed.
• Third-party costs we paid on your behalf, such as verification or gateway charges.
• Fees where the account was terminated for violating our Acceptable Use Policy.
• Losses arising from a messaging platform restricting or banning your number for your own policy violations.

5. How to request a refund

1. Email clickzaindigitalsolutions@gmail.com from the address registered on your account.
2. Include your account name, registered number, payment reference and the reason for the request.
3. We acknowledge within 2 working days and give a decision within 7 working days.
4. Approved refunds are returned to the original payment method within 7–10 working days. Your bank may take a few days more to display it.

6. Cancelling your subscription

You can cancel at any time from your account settings, or by writing to us. Cancellation stops the next renewal — it does not end your current paid period, and you keep full access until that period expires.

After cancellation you have 30 days to export your contacts, chats and configuration. We recommend doing this before the period ends.

7. Chargebacks

If you believe a charge is incorrect, please contact us before raising a chargeback with your bank. Almost every billing question is resolved faster directly. Accounts subject to an unresolved chargeback may be suspended until the matter is settled.

Contact

If anything on this page is unclear, or you wish to exercise a right described here, write to us:

ClickZain Digital Solutions
Email: clickzaindigitalsolutions@gmail.com
Product: Aikram · Contact page