Shipping & Delivery Policy

Aikram is a digital service. This policy explains exactly what you receive after payment, how long each stage takes, and what we need from you so that nothing is held up. It sits alongside our Refund & Cancellation Policy.

1. What we deliver

Aikram is a software service delivered entirely online. Nothing is shipped physically — there is no courier, no tracking number and no delivery address involved.

What you receive when you purchase is:

• Access credentials to your own Aikram dashboard, sent to your registered email address.
• Your messaging channels connected and configured by our team.
• Your chatbot, automation and CRM set up as agreed during onboarding.
• A walkthrough session, after which the account is formally handed over to you.

2. Delivery timeline

Item	When it reaches you
Account creation & login credentials	Within 24 working hours of payment confirmation
Channel connection (WhatsApp, Instagram, Facebook)	24 – 48 working hours after we receive your documents
Business verification with the messaging platform	2 – 7 working days — this timeline is controlled by the platform, not by us
Chatbot, automation & CRM configuration	2 – 5 working days after channels are live
Final handover & training session	Scheduled with you once setup is complete
Monthly renewal access	Immediate — service continues without interruption

3. What we need from you

Setup cannot begin until we receive:

• The phone number you wish to use for your business messaging channel.
• Your business registration proof — GST certificate, Udyam registration, or equivalent.
• Your business name, address and website exactly as they appear on that document.
• Access permission to the social accounts you want connected.

If these are not supplied within 30 days of payment, we will contact you before the order is treated as dormant. Nothing is cancelled without written notice to you.

4. Delivery confirmation

Delivery is treated as complete once your login credentials have been sent to your registered email address and your account is active. We record the date and time of that email.

If you have not received your credentials within the timelines above, write to us before doing anything else — almost every such case is an email in a spam folder or a typing error in the address supplied.

5. Service availability after delivery

Once handed over, your account stays active for as long as your subscription is paid. Availability commitments, maintenance windows and support response times are set out in our Service Level Agreement.

Message delivery to your end customers depends on the messaging platform and on the recipient's own device and network. We are responsible for sending your message correctly; we cannot guarantee that a third-party network delivers it instantly.

6. Cancellation, refunds and returns

Because nothing physical is shipped, there is no return or exchange process. What applies instead is our cancellation and refund process, set out in full in the Refund & Cancellation Policy.

In short: subscription fees are refundable within 7 days of the first payment if the service has barely been used; one-time setup work already performed is not refundable; and unused message wallet credit is refundable within 30 days of purchase.

7. International customers

The service is delivered online and is available outside India. Pricing is quoted in Indian Rupees unless agreed otherwise in writing, and taxes are applied according to the rules that apply to your location. Messaging charges vary by destination country and are shown to you before you send anything.

Contact

If anything on this page is unclear, or you wish to exercise a right described here, write to us:

ClickZain Digital Solutions
Email: clickzaindigitalsolutions@gmail.com
Product: Aikram · Contact page