Shared Team Inbox
Every chat from WhatsApp, Instagram and Facebook in one queue, with tags, filters, notes, canned replies and chat resolution forms.
Everything your business needs
to run on conversations.
Twelve core modules plus the CRM, inbox and integrations around them — with no add-on pricing for the features that actually matter.
Official API
WhatsApp Business API
Get a verified WhatsApp Business number with green-tick support, approved message templates, bulk broadcast campaigns and a shared team inbox — all from one dashboard.
- Register a new number or migrate an existing one, with co-existence support
- Partner-led business verification handled directly from the panel
- Every template type — interactive, carousel, catalogue, limited-time offer, authentication
- Green-tick application support and display-name change assistance
- Account quality and messaging-limit monitoring so you are never throttled by surprise
What you can build
A verified number customers actually trust
Broadcasts to lakhs of contacts across multiple numbers
Templates approved and ready before your campaign date
What you can build
A 24/7 enquiry handler that never gets tired
Order tracking without a single support agent
Lead qualification done before your sales team wakes up
No-code
Chatbot & Automation Builder
Build conversation flows by dragging blocks on a canvas. Triggers, conditions, API calls, Google Sheets, delays, working hours and agent handover — without writing a line of code.
- Visual canvas with triggers, conditions, delays and jump-to-block logic
- Message, question, media, location, contact and template blocks
- Read and write Google Sheets rows live inside a running flow
- Call any external API mid-conversation and use the response in the next message
- Working-hours, smart-wait and agent-handover blocks built in
Appointments
Calendar Booking System
Let customers pick a slot without leaving the chat. Availability rules, buffers, reminders, approve or reject from WhatsApp, and automatic follow-ups after the appointment.
- Create events with your own fields, labels and duration
- Availability slots with buffers, staff mapping and blackout dates
- Book through a chatbot flow or an in-chat Mini App form
- Approve or reject a booking straight from WhatsApp
- Automatic reminders before the appointment and follow-ups after it
What you can build
A clinic diary that fills itself
Demo-class bookings straight from an ad click
Site visits scheduled into the sales team's calendar
What you can build
Event passes issued the second payment clears
Gym day-passes and class check-ins
Workshop seats with numbered QR allocation
Events
QR Ticketing
Generate unique QR tickets and passes on the fly, deliver them on WhatsApp, and scan them at the gate. Built for events, workshops, gyms, tours and paid sessions.
- Unique QR generated per booking, per seat or per attendee
- Delivered inside WhatsApp as an image or PDF, instantly
- Scan and validate at the gate to stop duplicate entries
- Works for events, gyms, tours, workshops and paid sessions
- Pair with payments so a ticket only issues after money is received
Personalisation
Dynamic Experiences
Personalise images and PDFs for every single contact — name, seat number, coupon code, invoice, certificate — generated automatically and delivered inside the conversation.
- Personalised images generated per contact — name, seat, code, photo
- Personalised PDFs for invoices, certificates, reports and itineraries
- Send in bulk through a campaign, or one-to-one inside a bot flow
- Generate from a webhook so your own system can trigger the design
- No design team needed once the template is set up
What you can build
Festival greetings carrying the customer's own name
Auto-generated GST invoices as PDF
Course completion certificates issued instantly
What you can build
Missed-call lead callback within 30 seconds
Appointment confirmation calls at scale
Payment reminder calls without a call centre
Hindi + English
Voice AI
AI calling agents that speak natural Hindi and English. They qualify leads, confirm appointments, chase payments and answer FAQs on a real phone call, around the clock.
- Natural Hindi and English voices, switchable mid-call
- Write the agent's behaviour in plain language — no scripting syntax
- Multi-agent workflows that transfer a call between specialists
- Embed the same voice agent on your website
- WhatsApp voice-call AI agent support over SIP
10+ sources
Lead Connector
Pull leads automatically from IndiaMART, TradeIndia, Facebook Lead Ads, Google Forms, Typeform, web forms and webhooks — then start the follow-up within seconds.
- IndiaMART and TradeIndia enquiry capture
- Facebook and Instagram Lead Ads sync
- Google Forms, Typeform and Contact Form 7
- Zoho CRM, business-card scan and call-history capture
- A generic webhook source for anything else you use
What you can build
Every marketplace enquiry answered in under a minute
One CRM instead of six separate inboxes
Source-wise ROI you can actually measure
What you can build
Know which campaign paid for itself by Monday
Spot the exact block where users abandon your bot
Justify ad spend with delivery-to-revenue numbers
Analytics
AI Dashboard
One live view of delivery rates, response times, agent performance, campaign returns and bot drop-offs — so you know exactly what is working and what is leaking.
- Delivery, read, reply and failure rates for every campaign
- Agent-level response time and resolution tracking
- Bot drop-off analysis showing where people abandon a flow
- Wallet, credit and per-conversation cost visibility
- Export anything to a sheet for your own reporting
Your data
AI Agents & Modeling
Train an AI agent on your own catalogue, price list, policies and documents. It answers in your tone, detects intent, routes the customer, and hands over to a human when it should.
- Train on your catalogue, price list, policies, PDFs or website
- Intent detection that routes customers to the right answer or team
- Greetings, small talk and closings handled naturally
- Confidence-based handover to a human agent
- Build an entire chatbot conversationally with AI assistance
What you can build
An agent that knows your price list better than a new hire
Multilingual support without multilingual staff
Human handover only for chats that genuinely need it
What you can build
Branded messages in the default Android SMS app
Reach customers who do not use WhatsApp
Verified sender identity that reduces spam complaints
India-ready
Google RCS Messaging
Rich, verified brand messaging delivered straight into the native Android inbox — images, carousels, buttons and delivery reports, with your logo and brand name on every message.
- Verified brand name, logo and colours in the native Android inbox
- Rich cards, carousels, images, videos and suggested-reply buttons
- Bulk RCS campaigns with full delivery reporting
- Agent and brand approval assistance for India
- Graceful fallback when RCS is unavailable on a device
Chat commerce
E-Commerce
A full catalogue inside WhatsApp — browse, add to cart, place an order and track it. Sync products from Shopify or WooCommerce, or upload in bulk from a sheet.
- Catalogue creation and linking to your WhatsApp number
- Cart and catalogue icon control on your business profile
- Pull products from Shopify or WooCommerce, or import in bulk from a sheet
- Collect address, payment and order details after an order arrives
- Order status and tracking updates sent automatically
What you can build
A full storefront inside a chat window
COD confirmation that reduces return-to-origin losses
Abandoned-cart recovery that runs on its own
What you can build
Money collected before the appointment, not after
Zero manual follow-up on unpaid invoices
Receipts sent the instant a payment lands
Razorpay · PhonePe
Payment Integration
Collect money where the conversation happens. Payment links, native in-chat payments, order-details templates and automatic receipts — with reminders for anything unpaid.
- Razorpay and PhonePe gateway connections
- Native in-chat order-details and order-status templates
- Payment request campaigns and in-bot payment requests
- Trigger a flow automatically when a payment succeeds or fails
- Automatic due-date and invoice reminders
Also included
The daily-use layer.
CRM, inbox, roles, integrations and everything else your team touches every morning.
Roles & Departments
Departments, shifts, routing strategies and granular permissions — so the right agent gets the right chat at the right time.
CRM with Super Fields
Contacts, custom fields, tags, segments and Kanban boards. Import, export and update in bulk without touching a developer.
Campaign Engine
Send to millions across multiple numbers, schedule drip sequences, and track every delivery, read and click in real time.
In-Chat Mini Apps
Native forms with dropdowns, calculations and conditional logic — collect structured data without sending anyone to a link.
Workflow Datastore
Store, search and update records inside your automations. Build stateful workflows without an external database.
Integrations
Shopify, WooCommerce, Zapier, Make, Pabbly Connect, n8n, Google Sheets, Zoho and any REST API through webhooks.
Loyalty & Wallet
Reward points, store credit and customer wallets, updated automatically and communicated over WhatsApp.
Website Chat Widget
A chat button, pre-chat form and lead grabber for your website — installed with a single line of code.
Ready to put every conversation on autopilot?
See Aikram running on your own use case. A focused 30-minute walkthrough — no obligation, no pressure.